Overview
Hotjar needed to unify user recordings, feedback, heatmap data, and usage analytics. Webility Dashboards provided one interface for monitoring all product signals in real time.
The problem
Product teams spent too much time switching between tools, creating inconsistent interpretations of user behavior. Heatmap data lived in one platform, session recordings in another, and user feedback was scattered across multiple systems. This fragmentation made it difficult to connect the dots between different signals, leading to incomplete understanding of user needs. Analysts had to manually correlate data from different sources, which was time-consuming and prone to errors.
Product Strategist, Hotjar
We finally had a single place to view all product signals. This unified view transformed our ability to understand user behavior holistically. Instead of piecing together insights from multiple tools, we can now see the complete picture instantly.
The solution
Webility Dashboards synced Hotjar's recordings, events, user feedback, and segmentation into unified, filterable dashboards. The platform integrated seamlessly with Hotjar's existing tools, pulling data from session recordings, heatmaps, surveys, and analytics platforms. Custom dashboards were created for different product areas, allowing teams to focus on metrics relevant to their features. Advanced filtering and segmentation capabilities enabled deep dives into specific user cohorts, while automated alerts notified teams of significant behavior changes.
Lead Engineer, Hotjar
Setup took hours, not weeks. The dashboards updated in real time, giving us immediate visibility into product performance. The integration was smooth, and our team was able to start using the unified views almost immediately without extensive training.
The result
Teams aligned faster, reduced time spent on manual reporting, and delivered product improvements with greater confidence. The unified dashboards enabled cross-functional collaboration, with product, design, and engineering teams working from the same data. Issues were identified and addressed more quickly, as teams could see the full context of user behavior without switching between tools. The time saved on data collection and reporting was redirected toward analysis and strategic product decisions.
Director of Product, Hotjar
This directly improved how quickly our teams spotted and fixed UX issues. Having all product signals in one place means we can make decisions faster and with more confidence. The impact on our product development velocity has been significant.
